FAQs
ORDERS
What is the estimated delivery time?
Estimated delivery time is 1-2 business days
How can I track my order?
You can track your order by clicking here.
Can I cancel my order?
Unfortunately, it is not possible to cancel an order as we try to process and ship it as quickly as possible. If you no longer need an ordered item, please initiate a return by contacting customer service. Our team will guide you through the procedure and organise the refund.
I want to change the contact details / delivery address
You can change your contact details/delivery address from the My Account area, but this will not change the shipping address and contact details for the delivery of the order.
After logging into your customer account, you can change your personal details in the 'Profile' area and change address in the 'Address Book' area.
I want to change the delivery date of my order?
Unfortunately, this is not possible
If you have created a Brother Online account at store.brother.ie you can view information about your orders in your customer account.
RETURNS & REFUNDS
What is the return policy?
If an item is still in its original condition, we accept returns for free, subject to the policy below, which includes the policy about fair use. If you return an item requesting a refund within 28 days of the item being delivered to you, we'll give you a full refund by way of the original payment method. All items are inspected on return. In order to receive a full refund, all items must be returned to us in a resalable condition in their original packaging.
For consumables such as Ink Cartridges, Toner Cartridges or Tapes please re-pack them in an outer carton to prevent damage to the original packaging. Do not put any returns or packaging labels directly onto the cartridge box. We only accept items purchased from our website, we cannot accept items purchased from Channel Partners. Please return directly to them subject to their Terms and Conditions.
We don't accept returns for unwanted items after the relevant returns period as stated above. If you've received an item which is incorrect or faulty, please contact us (see how do I return my product below) explaining the reason for the return and our Agents will help to resolve this.
How do I return my Product?
Please contact our Customer Agents using our Live Chat Service or by phone. Our Agent will check a few things with you and issue an RMA Number (Returns Authorisation Number) and explain to you what’s needed to get the goods back to us, either by collection or using one of our carrier’s convenient drop off services.
What is the refund policy?
As soon as the return has been received and checked by us, the purchase amount will be refunded to you. We aim to refund you within 14 days of having received the returned item(s).
ACCOUNT SETTINGS
How do I get the invoice for my order?
Your invoice will be shared via email post order acceptance, and you can also view your invoice in your account.
How can I change my email/login info?
You can change your email address at any time by logging into your customer account..
How do I change my details/address info?
You can change your address data in your customer account.
DELIVERY & COLLECTION
There are missing items from my order?
If there is a problem with your order, please contact Customer Service.
My order has arrived, but it is the wrong item/product?
If there is a problem with your order, please contact Customer Service.
The order is showing as delivered but I have not received it?
If there is a problem with your order, please contact Customer Service.