RETURNS & REFUNDS
What is the return policy?
If an item is still in its original condition, we accept returns for free, subject to the policy below, which includes the policy about fair use. If you return an item requesting a refund within 28 days of the item being delivered to you, we'll give you a full refund by way of the original payment method. All items are inspected on return. In order to receive a full refund, all items must be returned to us in a resalable condition in their original packaging.
For consumables such as Ink Cartridges, Toner Cartridges or Tapes please re-pack them in an outer carton to prevent damage to the original packaging. Do not put any returns or packaging labels directly onto the cartridge box. We only accept items purchased from our website, we cannot accept items purchased from Channel Partners. Please return directly to them subject to their Terms and Conditions.
We don't accept returns for unwanted items after the relevant returns period as stated above. If you've received an item which is incorrect or faulty, please contact us (see how do I return my product below) explaining the reason for the return and our Agents will help to resolve this.
How do I return my Product?
Please contact our Customer Agents using our Live Chat Service or by phone. Our Agent will check a few things with you and issue an RMA Number (Returns Authorisation Number) and explain to you what’s needed to get the goods back to us, either by collection or using one of our carrier’s convenient drop off services.
What is the refund policy?
As soon as the return has been received and checked by us, the purchase amount will be refunded to you. We aim to refund you within 14 days of having received the returned item(s).